Senior Manager, Performance Excellence
- Locations
- San Francisco, CA · New York, NY · Chicago, IL · Seattle, WA · Boston, MA
- Department
- 111 Support
- Posted
- 30 days ago (Sep 2, 2026)
About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement,…